Medical answering service questions, answered plainly

A service that answers a practice's phone when the front desk cannot: after hours, at lunch, during a busy morning. Traditional services use operators working from a script and bill per minute or per call. Workup Agent answers with a natural voice from your own information, takes the complete request and alerts your team, on a flat monthly plan.

No. It answers practice questions (hours, locations, what to bring, how a visit works), takes requests and messages, and directs callers who describe an emergency to 911. Clinical questions are taken as messages for the provider.

Micronetbd is SOC 2 Type 2 audited and has built HIPAA-aware healthcare software, including an application listed on the Salesforce AppExchange. What your practice needs depends on what the agent collects and where it is stored, so we walk through your requirements, including a business associate agreement, before anything goes live.

It takes appointment requests with the details you require, read back to confirm, and delivers them to your team within seconds. Where your scheduling or practice system is connected, the request lands there; otherwise the front desk books it from the alert.

Callers who describe an emergency are told to call 911. Matters you define as urgent (a post-operative concern, an on-call request) are transferred live to the phone you choose. Everything else gets a promised callback and an alert.

Yes. Your phone system forwards unanswered or after-hours calls to Workup Agent's number, so nothing changes for callers or for your team when they do pick up. Or we provision a number that Workup Agent answers first.

It explains that the team is on other calls or away, finds out who they wanted and what it is about, takes the best number and time for a callback and reads the number back. Only matters you define as urgent are transferred live to a phone you choose. Every call is logged and your team is alerted.

Answering services are usually sold per minute or per call, in blocks, with a premium for nights and weekends. Workup Agent is quoted as a flat monthly plan rather than per call or per minute, so the cost does not rise with a busy month. Ask for the current plans on the walkthrough.

Yes. Call Pandoodle, our own AI receptionist, on (609) 834-3127, text it on (609) 945-6884, or call the Micronetbd office on (609) 435-1960 and let it ring past four rings. The same agent, with your name and your rules, is what goes on your line.