AI MedicalWhat happens when a patient calls and nobody can pick up
Four rings, then a real conversation. Set up per practice: your number, your greeting, your questions, your urgent rules.
How it works
Set up per business: your number, your greeting, your questions, your urgent rules.
Your line stays yours
Calls ring your desks and apps exactly as they do today. Unanswered after four rings, or outside the hours you set, they forward to Workup Agent's number. If you prefer, we provision a number that Workup Agent answers first and you give that one out for after hours. Nothing changes for callers or for your team when they do pick up.
It answers and listens
A natural voice, your greeting, your business name, the caller's language kept. It asks who is calling and what it is about, and it answers questions from your own knowledge base: hours, locations, directions, what to bring, what happens next. Not from the open internet, and never advice it is not allowed to give.
It logs the call as it goes
The record is written in the first seconds of the call and updated as facts arrive, so a caller who hangs up early is still on file with a number to call back.
It takes the complete message
The reason for the call, the details you require, the best number and time for a callback, read back to confirm. If someone asks for a person, it explains the team is on other calls, takes the full message and promises the callback.
Urgent goes to a person
Matters you define as urgent are transferred live to the on-call phone you choose. Everything else is a promised callback with an alert behind it.
Your team hears within seconds
An email with the caller, the reason, the questions asked and the transcript. Where your CRM, scheduling or intake system is connected, the request lands there too.
The day closes with a log
A daily call log lists every call, who needs a person and why, so nothing waits for someone to remember.
Medical answering service, front desk, voicemail
The same Saturday morning call, with an operator service and with Workup Agent.
| Traditional medical answering service | Workup Agent | |
|---|---|---|
| Answers after hours | Yes, an operator from a script | Yes, every call, every day |
| Knows your practice | What is on the script | Yes, from your own information |
| Takes a complete request | Name, number, a short message | Reason, the details you require, best number and time, read back |
| Urgent calls | Paged by the operator | 911 guidance for emergencies; live transfer to on-call for what you define as urgent |
| Tells the team | A message to call back | Alert within seconds, daily log, your scheduling system where connected |
| Medical advice | Never | Never. The limit is written into the agent and it holds |
| Cost model | Per minute or per call, in blocks | One flat monthly plan |
It answers our own phone
Call it, text it, and judge for yourself. The same setup, with your practice name, your greeting and your rules, is what a practice gets.
- Micronetbd runs Workup Agent on its own main line: call (609) 435-1960, let it ring past four rings, and the agent takes your message while our team gets the alert
- Never gives medical advice; emergencies are directed to 911
- Appointment requests read back to confirm, delivered within seconds
- Answers the phone and the website with the same information and the same rules
- Every call logged with a transcript, written as the call runs
- Alert within seconds, daily call log every evening
Put a medical answering service on your line this week
Thirty minutes on a call. Bring your greeting, your hours and the five questions patients ask most, and we will show you the phone conversation and the alert your front desk receives.